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FireXCheck — Fire Safety Management System  |  An IgnisTech Product

Terms of Service

These Terms of Service ("Terms") govern your access to and use of the FireXCheck platform ("the Service") provided by IgnisTech ("we", "us", "our"). By creating an account or using the Service, you agree to be bound by these Terms.

Please read these Terms carefully. If you do not agree with any part of them, you must not use the Service.

1. About the Service

FireXCheck is a cloud-based fire safety management platform that enables businesses to manage, inspect, and document fire safety assets including fire extinguishers, fire alarm systems, emergency lighting, and portable appliance testing (PAT). The Service includes web and mobile applications, QR code generation, compliance reporting, and related features.

The Service is operated by IgnisTech. References to "FireXCheck" and "IgnisTech" in these Terms refer to the same entity.

2. Eligibility and Account Registration

• You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or your organisation.
• You must provide accurate, current, and complete information when creating your account.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• You must notify us immediately at privacy.ignistech@gmail.com if you become aware of any unauthorised use of your account.
• We reserve the right to refuse registration or terminate accounts at our discretion.

3. Subscription Plans and Pricing

3.1 Available plans

Plan	Monthly Price	Includes
Starter	£19/month	Core fire extinguisher management, up to 3 sites, 1 user, QR codes, basic reporting.
Pro	£49/month	Unlimited sites, up to 10 users, advanced reporting, CSV import/export, custom branding.
Enterprise	£99/month	Unlimited sites and users, priority support, API access, white-labelling, dedicated account management.

3.2 Add-on modules

The following optional add-on modules are available for an additional monthly fee:

• Fire Alarm Logbook (BS 5839-1 compliant) — +£12/month
• Emergency Lighting Management (BS 5266-1 compliant) — +£12/month
• PAT Testing Management — +£15/month

Add-on modules are billed in addition to your base plan subscription.

3.3 Annual plans

Annual billing options are available at a discounted rate. Annual plans are billed upfront for the full year.

3.4 Price changes

We reserve the right to change our pricing. We will give you at least 30 days' notice of any price change by email before it takes effect. If you do not cancel your subscription before the new pricing takes effect, you will be deemed to have accepted the new pricing.

4. Payment and Billing

• Payments are processed by Stripe. By subscribing, you authorise us to charge your payment method on a recurring basis (monthly or annual, as selected).
• All fees are exclusive of VAT. VAT will be charged where applicable in accordance with UK law.
• If a payment fails, we will notify you and provide a grace period to update your payment details. Continued failure to pay may result in suspension or termination of your account.
• You are responsible for ensuring your billing information is kept up to date.
• We do not store your full payment card details — these are held securely by Stripe.

5. Free Trial

Where a free trial is offered, it will be clearly indicated at sign-up. At the end of the trial period, your account will automatically convert to a paid subscription unless you cancel before the trial ends. No charge will be made during the trial period.

6. Cancellation and Refunds

6.1 Cancellation

You may cancel your subscription at any time through your account settings or by contacting us at privacy.ignistech@gmail.com. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until the end of that period.

6.2 Refunds

Monthly subscriptions are non-refundable once billed. Annual subscriptions may be eligible for a pro-rata refund for unused complete months, at our discretion, if cancellation is requested within 14 days of the annual renewal date.

6.3 Data on cancellation

Following cancellation, your data will be retained for 30 days, during which time you may export it. After 30 days, your data will be permanently deleted in accordance with our Privacy Policy.

7. Your Data and Content

• You retain ownership of all data and content you submit to the Service ("Your Data"), including site information, inspection records, photographs, and documents.
• By using the Service, you grant us a limited licence to process and store Your Data solely for the purpose of providing the Service to you.
• You are responsible for ensuring that Your Data is accurate, lawful, and does not infringe any third-party rights.
• You are responsible for maintaining adequate backups of Your Data. We provide export functionality but do not guarantee data recovery in all circumstances.

8. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations.
• Submit false, misleading, or fraudulent fire safety records or inspection data.
• Transmit viruses, malware, or other harmful code.
• Attempt to gain unauthorised access to the Service or any connected systems.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Use the Service to provide services to third parties without our prior written consent (e.g., building a competing product using our infrastructure).
• Scrape, harvest, or otherwise collect data from the Service without our consent.
• Use the Service in any way that could damage, disable, or impair our infrastructure or other users' experience.

9. Fire Safety Compliance — Important Notice

You are solely responsible for:

• Ensuring that fire safety inspections and maintenance are carried out by appropriately qualified and competent persons.
• Compliance with applicable legislation, including but not limited to the Regulatory Reform (Fire Safety) Order 2005, the Fire Safety Act 2021, BS 5306, BS 5839-1, BS 5266-1, and any other relevant British Standards or regulations.
• The accuracy and completeness of inspection records entered into the Service.
• Maintaining physical fire safety assets in good working order.

We make no warranty that use of the Service will satisfy any legal or regulatory obligation.

10. Intellectual Property

• The Service and all related software, design, trademarks, and content (excluding Your Data) are owned by IgnisTech and protected by intellectual property laws.
• We grant you a limited, non-exclusive, non-transferable licence to use the Service during your subscription term, solely for your internal business purposes.
• You may not copy, modify, distribute, sell, or create derivative works from the Service or any part of it without our prior written consent.

11. Availability and Maintenance

• We aim to provide a reliable Service but do not guarantee uninterrupted availability. We may suspend the Service for maintenance, updates, or circumstances beyond our control.
• We will endeavour to give reasonable notice of planned maintenance.
• We are not liable for any loss arising from service interruptions outside our reasonable control.

12. Limitation of Liability

Subject to the above:

• The Service is provided "as is" and "as available". We make no warranties, express or implied, regarding the Service's fitness for a particular purpose or its accuracy.
• We are not liable for any indirect, incidental, special, or consequential losses, including loss of profits, data, or business opportunity, arising from your use of the Service.
• Our total aggregate liability to you for any and all claims arising from or related to the Service shall not exceed the total fees you paid to us in the 12 months preceding the event giving rise to the claim.
• We are not liable for any losses arising from your reliance on the Service for fire safety compliance purposes, including any failure to detect or address fire safety hazards.

13. Indemnity

You agree to indemnify and hold harmless IgnisTech and its directors, employees, and agents from and against any claims, damages, losses, and costs (including reasonable legal fees) arising from: (a) your use of the Service; (b) Your Data; (c) your breach of these Terms; or (d) your violation of any applicable law or third-party rights.

14. Third-Party Services

The Service integrates with third-party services including Stripe (payments) and Clerk (authentication). Your use of those services is subject to their own terms and privacy policies. We are not responsible for the acts or omissions of third-party service providers.

15. Termination

• You may terminate your account at any time by cancelling your subscription and requesting account deletion.
• We may suspend or terminate your access to the Service immediately if you breach these Terms, fail to pay fees, or engage in conduct that we reasonably believe is harmful to us or other users.
• On termination, your right to use the Service ceases immediately. Clauses 7, 10, 12, 13, 16, and 17 of these Terms survive termination.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date of the changes constitutes your acceptance of the new Terms. If you do not agree to the changes, you must stop using the Service and cancel your subscription before they take effect.

17. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have a complaint or concern about the Service, please contact us first at privacy.ignistech@gmail.com and we will endeavour to resolve it informally.

Contact Us

If you have any questions about these Terms, please contact us:

IgnisTech
Email: privacy.ignistech@gmail.com
Website: firexcheck.com